REFUND AND REPLACEMENT POLICY 

1. Eligibility for Replacement

We offer replacements for leads in the following cases:

• The client is unresponsive to calls or messages.
• The client has already engaged another designer for their project despite our verification.
• The provided contact details are unreachable within 48 hours of lead purchase.

2. Procedure for Replacement

• If a client is unresponsive to calls/messages or the contact details are unreachable, designers are requested to follow up diligently for 48 hours.
• If there is no response, a replacement lead will be provided at the same cost after cross-verification by our team.
• Designers must submit proof, such as call log screenshots or message screenshots, to initiate the replacement process.
• If a client is already working with another designer after our verification, designers should immediately contact us and provide proof, such as screenshots of messages or recorded calls.
• A replacement lead will be provided at the same cost after verification by our team.

3. Cost Basis

• Replacements will be provided based on the cost of the originally purchased lead.

4. Non-Eligibility for Replacement

• No replacement or refund will be provided if the designer or architect has already provided an estimate/quotation to the lead client via call, WhatsApp, email, or in-person meeting.

Refund Policy

1. Eligibility for Refund

• Refunds are arranged for professionals who do not wish to continue with the replacement of leads.

2. Procedure for Refund

• Refunds will be processed via IMPS transfer to the respective bank accounts.
• A transaction charge of 2% will be deducted from the lead cost for processing the refund.

For Any Further Queries or Assistance

Please contact our support team.

Contact Details

• Phone: +91 7208444813
• Phone: +91 7400225813
• Email: info@bookmyinteriorlead.com
• Website: www.bookmyinteriorlead.com